Administrative Assistant Certification

  1. Administrative Assistant Certification Program
    • Administrative Assistant Certification Program
    • The Final Certification Test
    • Introduction
    • Job Responsibilities of Administrative Assistants
    • Essential Traits for Administrative Assistants
    • International Association for Administrative Professionals
    • Chapter Review Questions
  2. Data Management Tools
    • Data Management Tools
    • Peripheral Devices (Technology use in the workplace Contd...)
    • Computer Operating Systems & Basic Functions
    • Computer Operating Systems & Basic Functions Contd...
    • Text Editors and Word Processors
    • Text Editors and Word Processors Contd...
    • Formatting Documents
    • Formatting Documents Contd...
    • Formatting Documents Contd...
    • Formatting Documents Contd...
    • Spreadsheets
    • Spreadsheets Contd...
    • Using the Internet
    • Using the Internet Contd...
    • Computer Security
    • Chapter Review Questions
  3. Effective Management of Business Documents
    • Effective Management of Business Documents
    • "Need
    • Emails and Email Etiquette
    • Emails and Email Etiquette Contd...
    • Letters
    • Letters Contd... (Formatting)
    • Letters Contd... (Language)
    • Letters Contd... (Business letters 101)
    • Letters Contd... (Complaint Letter)
    • Letters Contd... (Fundraising Letter)
    • Letters Contd... (Sales letters)
    • Letters Contd... (Confirming Details Letter)
    • "Business Writing Dos and Don""ts"
    • "Business Writing Dos and Don""ts Contd..."
    • Basic Rules of Business Writing
    • Basic Rules of Business Writing Contd...
    • Chapter Review Questions
  4. Flow of Information
    • Flow of Information
    • Information Management
    • Information Management Contd...
    • Records Management
    • Introduction to Reprographics
    • Chapter Review Questions
    • Self Study Multiple Choice Questions
  5. Importance of Effective Communication Skills
    • Importance of Effective Communication Skills
    • Principles of Grammar and Punctuation
    • Principles of Grammar and Punctuation Contd...
    • Principles of Grammar and Punctuation Contd...
    • Technicalities of Proofreading
    • Chapter Review Questions
    • Self Study Multiple Choice Questions
  6. Introduction and Need for Planning
    • Introduction and Need for Planning
    • Process and Types of Planning
    • Planning Time
    • Planning Time...Continued
    • Time Estimation Procedures
    • Planning the Project & Task Delegation
    • Chapter Review Questions
  7. Introduction to Office Administration (Office Management)
    • Introduction to Office Administration (Office Management)
    • Office as an Eco-system
    • Types of Business Organizations
    • Overview of Management and Operational Functions
    • Overview of Management and Operational Functions Contd...
    • Overview of Management and Operational Functions Contd...
    • Office Terminology
    • Chapter Review Questions
  8. Need and Benefits of Organizing
    • Need and Benefits of Organizing
    • Time Management
    • Time Management Contd...
    • Time Management Contd...
    • Time Management Contd...
    • Time Management Tools
    • Crisis Management
    • "Office Etiquettes
    • Policies and Procedures
    • Policies and Procedures Contd...
    • Policies and Procedures Contd...
    • Chapter Review Questions
  9. Organization of Office Activities
    • Organization of Office Activities
    • Co-ordination and Scheduling of Meetings
    • Requirements for Conferences
    • Organizing Video Meetings
    • Chapter Review Questions
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
  10. Overview of Interpersonal Communication
    • Overview of Interpersonal Communication
    • Dimensions of Interpersonal Communication
    • Communication Problems
    • Listening and Interpretation
    • Handling Criticism
    • Chapter Review Questions
    • Self Study Multiple Choice Questions
  11. Tips to Improve your Resume
    • Tips to Improve your Resume
    • Effective Ways to Find a Job
    • Review of Job Duties
    • Chapter Review Questions
    • Key Terms
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
  12. Virtual Assistant Introduction
    • Virtual Assistant Introduction
    • Creating a Business Plan
    • Equipment Required
    • Online Tools for VA
    • Chapter Review Questions
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
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