Management Skills Certification

Chapters :

1. "Directing
   • Controlling and Monitoring"
   • Controlling and Monitoring"
   • Controlling and Monitoring"
   • Controlling and Monitoring"
   • Controlling and Monitoring"
   • Controlling and Monitoring"
   • Controlling and Monitoring"
   • Controlling and Monitoring"
2. Being a Great Manager
   • Being a Great Manager
   • Emails
   • E-mail Etiquettes
   • Letters
   • Formatting
   • Language
   • Business letters
   • Complaint Letter
   • Fundraising Letter
   • Sales letters
   • Confirming Details Letter
   • Get Technology Savvy
3. Financial Management
   • Financial Management
   • Financial Reporting
   • Standard Financial Reports
   • Non-Standard Financial Reports
   • Summary of Key Concepts
   • Chapter Review Questions
   • Self Study Multiple Choice Questions
   • Financial Management
   • How to Bill Members and Collect Payments
   • How to Collect Payments on Bad Accounts
   • Conclusion and Summary
   • Key Terms
   • Self Study Descriptive Questions
   • Self Study Multiple Choice Questions
4. Management Skills Certification
   • Management Skills Certification
   • The Final Certification Test
   • Introduction to Management
   • Nature of Managerial Work and Roles of a Manager
   • Theories & Principles of Management
   • Chapter Review Questions
5. Motivation
   • Motivation
   • Efficiency and Productivity Analysis
   • Efficiency and Productivity Analysis... Continued
   • Business Process Improvement (BPI)
   • Business Process Redesign (BPR)
   • Summary of Key Concepts
   • Chapter Review Questions
6. Nature and Scope of Management
   • Nature and Scope of Management
   • Responsibility Centers in Business Organizations
   • Understanding Cost Centers
   • Understanding Revenue Centers
   • Cost Center and Business Analysis
   • Functional Areas of a Company
   • The Role of Management Function
   • Recognizing the Purpose of Each Functional Area of an Organization
   • Understanding the Interaction Amongst Functional Areas
   • Summary of Key Concepts
   • Chapter Review Questions
7. Organizing
   • Organizing
   • Purpose and Benefits
   • Time Management
   • Time Monitoring
   • Time Planning
   • Time Planning...Continued
   • Crisis Management
   • Time Management Tools
8. Planning
   • Planning
   • Steps in Planning
   • The Process of Planning
   • Types of Planning
   • Resource Planning
   • Cost Estimation Techniques
   • Time Planning
   • Keys to Time Estimation Techniques
   • Chapter Review Questions
9. Reporting
   • Reporting
   • Some Report Basics
   • Report Writing
   • Memos
   • Memo Writing
   • Writing the Memo...Continued
   • Self Study Multiple Choice Questions
10. Staffing
    • Staffing
    • Human Resource Management
    • Building and Managing Team
    • How to Manage a Team?
    • Key Terms
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions