Total Quality Management Certification

  1. Important Aspects and Principles of TQM
    • Important Aspects and Principles of TQM
    • Commitment to Customers
    • Gathering and Analyzing Data
    • Human Resource Management
    • Continuous Improvement
    • TQM and ISO 9000
    • Elements of a TQM Organizational System
    • Elements of a Quality Cost System
  2. Introduction to Total Quality Management
    • Introduction to Total Quality Management
    • The Final Certification Test
    • Total Quality Management
    • What is Quality?
    • Why a Quality Management System is required?
    • What is Cost of Quality?
    • Benefits of a Total Quality Management System
    • Foundations of TQM
    • Foundations of TQM...Continued
    • Comparison of TQM with Traditional Management Practices
  3. Paving the Way for Organizational Transition to TQM
    • Paving the Way for Organizational Transition to TQM
    • Building a Quality Framework
    • The Development Stage
    • Communicating the Quality Strategy
    • Measuring Performance and Feedback
    • Measuring Performance and Feedback...Continued
    • Measuring Performance and Feedback...Continued
    • The Implementation Stage
    • The Evaluation and Control Stage
  4. Quality Management Systems and Tools
    • Quality Management Systems and Tools
    • Business Process Reengineering (BPR)
    • Benchmarking
    • Quality Function Deployment (QFD)
    • Malcolm Baldrige National Quality Award
    • Six Sigma
    • Lean Manufacturing
    • Tools for Total Quality Management
    • Quality Control (QC) Tools
    • Quality Control (QC) Tools ...Continued
    • 7 Management and Planning (MP) Tools
    • 7 Management and Planning (MP) Tools...Continued
    • 7 Management and Planning (MP) Tools..Continued
    • Statistical Process Control
    • Design of Experiments (DOE)
    • Failure Mode and Effects Analysis (FMEA)
  5. TQM in Various Fields
    • TQM in Various Fields
    • TQM in Manufacturing
    • TQM in Healthcare
    • TQM in Education
    • TQM in Construction
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
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