Office Skills Certification

Chapters :

1. Basic Office Skills
   • Basic Office Skills
   • Office Practices
   • Written Business Communication
   • Memos
   • Business Reports
   • Some Report Basics
   • E-mail Writing
   • Chapter Review Questions
2. Computer Skills
   • Computer Skills
   • Technology use in the workplace
   • Types of Computers
   • Peripheral Devices
   • Operating Systems
   • Basic Functions
   • File Management
   • Help and Support
   • Text Editors and Word Processors
   • Word Processing Software
   • Word Processing Functions
   • Formatting Documents
   • Paragraph and Page Formatting
   • Research Papers
   • Inserting and Formatting Images
   • Spreadsheets
   • Spreadsheet Organization
   • Using E-mail
   • Email Functions
   • Using the Internet
   • Web Browser Software
   • Using Windows Internet Explorer
   • Chapter Review Questions
   • 4 Information Management
   • Computer Skills
   • Technology use in the workplace
   • Types of Computers
   • Peripheral Devices
   • Operating Systems
   • Basic Functions
   • File Management
   • Help & Support
   • Text Editors and Word Processors
   • Word Processing Software
   • Word Processing Functions
   • Formatting Documents
   • Paragraph and Page Formatting
   • Research Papers
   • Inserting and Formatting Images
   • Spreadsheets
   • Spreadsheet Organization
   • Using E-mail
   • Email Functions
   • Using the Internet
   • Web Browser Software
   • Using Windows Internet Explorer
   • Chapter Review Questions
3. Effectively Working With Others
   • Time Wasters
   • The Art of Delegation
   • Successfully Working With Others
   • Conclusion and Summary
   • Key Terms
   • Self Study Descriptive Questions
   • Action Exercises
   • Time Wasters
   • The Art of Delegation
   • Successfully Working With Others
   • Chapter Review Questions
   • Key Terms
   • Self Study Descriptive Questions
   • Self Study Multiple Choice Questions
4. ExpertRating Office Skills Certification
   • ExpertRating Office Skills Certification
   • The Final Certification Test
   • Introduction
5. Information Management
   • Information Management
   • Information Management History and Recent Trends
   • Information Systems Elements
   • Information Processing Center (IPC)
   • Chapter Review Questions
   • Self Study Descriptive Questions
   • Self Study Multiple Choice Questions
6. Interpersonal Office Skills
   • Interpersonal Office Skills
   • Characteristics of Effective Communicators
   • Types of Listening
   • Factors Affecting Group Communication
   • Additional Dimensions of Interpersonal Communication
   • Communication Problems
   • Chapter Review Questions
7. Meetings And Conferences
   • Meetings And Conferences
   • Types of Meetings
   • Conferences
   • Chapter Review Questions
   • Key Terms
   • Self Study Descriptive Questions
   • Self Study Multiple Choice Questions
8. Need for Planning
   • Process and Types of Planning
   • Planning Time
   • Planning Time...Continued
   • Time Estimation Procedures
   • Planning the Project and Task Delegation
   • Chapter Review Questions
   • Self Study Multiple Choice Questions
9. Office Procedures
   • Office Procedures
   • Policy and Procedure (P&P) Manual
   • The Process of Writing and Producing a P&P Manual
   • Human Resources Policies and Procedures
   • Forms Management
   • Effective Forms Management
   • Chapter Review Questions
10. Records Management
    • Records Management
    • "Records Management Systems
    • Operating a Records Management System
    • Chapter Review Questions
    • Key Terms
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
11. Time Management
    • What is Time Management?
    • Importance of Time Management
    • Time Stealers
    • Monitoring Time
    • Time Management Tools
    • Crisis Management
    • Chapter Review Questions
12. Work Habits That Get Things Done on Time
    • Habits That Make You Highly Productive
    • Concentration-Improving Habits
    • Increasing Personal Productivity
    • Conclusion and Summary
    • Key Terms
    • Self Study Descriptive Questions
    • Action Exercises
    • Completing Your Tasks
    • Habits That Make You Highly Productive
    • Completing Your Tasks
    • Concentration-Improving Habits
    • Chapter Review Questions
    • Key Terms
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
13. Workplace Etiquette
    • Workplace etiquette
    • Workplace etiquette (continued)
    • Workplace etiquette (continued)
    • Workplace etiquette (continued)
    • Workplace etiquette (continued)
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
    • Workplace Etiquette
    • Workplace Etiquette (continued)
    • Formal Dressing and Grooming Etiquette for Men
    • Formal Dressing and Grooming Etiquette for Women
    • Chapter Review Questions
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions