Office Skills Certification

  1. Basic Office Skills
    • Basic Office Skills
    • Office Practices
    • Written Business Communication
    • Memos
    • Business Reports
    • Some Report Basics
    • E-mail Writing
    • Chapter Review Questions
  2. Computer Skills
    • Computer Skills
    • Technology use in the workplace
    • Types of Computers
    • Peripheral Devices
    • Operating Systems
    • Basic Functions
    • File Management
    • Help and Support
    • Text Editors and Word Processors
    • Word Processing Software
    • Word Processing Functions
    • Formatting Documents
    • Paragraph and Page Formatting
    • Research Papers
    • Inserting and Formatting Images
    • Spreadsheets
    • Spreadsheet Organization
    • Using E-mail
    • Email Functions
    • Using the Internet
    • Web Browser Software
    • Using Windows Internet Explorer
    • Chapter Review Questions
    • 4 Information Management
    • Computer Skills
    • Technology use in the workplace
    • Types of Computers
    • Peripheral Devices
    • Operating Systems
    • Basic Functions
    • File Management
    • Help & Support
    • Text Editors and Word Processors
    • Word Processing Software
    • Word Processing Functions
    • Formatting Documents
    • Paragraph and Page Formatting
    • Research Papers
    • Inserting and Formatting Images
    • Spreadsheets
    • Spreadsheet Organization
    • Using E-mail
    • Email Functions
    • Using the Internet
    • Web Browser Software
    • Using Windows Internet Explorer
    • Chapter Review Questions
  3. Effectively Working With Others
    • Time Wasters
    • The Art of Delegation
    • Successfully Working With Others
    • Conclusion and Summary
    • Key Terms
    • Self Study Descriptive Questions
    • Action Exercises
    • Time Wasters
    • The Art of Delegation
    • Successfully Working With Others
    • Chapter Review Questions
    • Key Terms
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
  4. ExpertRating Office Skills Certification
    • ExpertRating Office Skills Certification
    • The Final Certification Test
    • Introduction
  5. Information Management
    • Information Management
    • Information Management History and Recent Trends
    • Information Systems Elements
    • Information Processing Center (IPC)
    • Chapter Review Questions
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
  6. Interpersonal Office Skills
    • Interpersonal Office Skills
    • Characteristics of Effective Communicators
    • Types of Listening
    • Factors Affecting Group Communication
    • Additional Dimensions of Interpersonal Communication
    • Communication Problems
    • Chapter Review Questions
  7. Meetings And Conferences
    • Meetings And Conferences
    • Types of Meetings
    • Conferences
    • Chapter Review Questions
    • Key Terms
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
  8. Need for Planning
    • Process and Types of Planning
    • Planning Time
    • Planning Time...Continued
    • Time Estimation Procedures
    • Planning the Project and Task Delegation
    • Chapter Review Questions
    • Self Study Multiple Choice Questions
  9. Office Procedures
    • Office Procedures
    • Policy and Procedure (P&P) Manual
    • The Process of Writing and Producing a P&P Manual
    • Human Resources Policies and Procedures
    • Forms Management
    • Effective Forms Management
    • Chapter Review Questions
  10. Records Management
    • Records Management
    • "Records Management Systems
    • Operating a Records Management System
    • Chapter Review Questions
    • Key Terms
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
  11. Time Management
    • What is Time Management?
    • Importance of Time Management
    • Time Stealers
    • Monitoring Time
    • Time Management Tools
    • Crisis Management
    • Chapter Review Questions
  12. Work Habits That Get Things Done on Time
    • Habits That Make You Highly Productive
    • Concentration-Improving Habits
    • Increasing Personal Productivity
    • Conclusion and Summary
    • Key Terms
    • Self Study Descriptive Questions
    • Action Exercises
    • Completing Your Tasks
    • Habits That Make You Highly Productive
    • Completing Your Tasks
    • Concentration-Improving Habits
    • Chapter Review Questions
    • Key Terms
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
  13. Workplace Etiquette
    • Workplace etiquette
    • Workplace etiquette (continued)
    • Workplace etiquette (continued)
    • Workplace etiquette (continued)
    • Workplace etiquette (continued)
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
    • Workplace Etiquette
    • Workplace Etiquette (continued)
    • Formal Dressing and Grooming Etiquette for Men
    • Formal Dressing and Grooming Etiquette for Women
    • Chapter Review Questions
    • Self Study Descriptive Questions
    • Self Study Multiple Choice Questions
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